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"Negotiating Workload Checklist"

This checklist is designed to help relieve the stress of having an excessive workload. Learning to Say 'No' without causing offense or alienating your boss is a skill all successful managers develop.

Using a series of questions you will be able to identify which additional tasks you should incorporate into your workload and those you should politely decline. Always make sure that 100% of your attention is on defining exactly what the task entails. This will help you avoid being railroaded into accepting the task when distracted.

Not everyone plays fair! So make sure you give yourself time to make a considered decision before accepting or rejecting the task.

• 1. Create an environment in which you can actively listening to the request
• 2. Ask questions to define specific values.
• 3. Assess the level of impact the task timescales and requirements will have on your current workload.
• 4. Explain your reasons behind saying 'No' - Negotiate your workload from a point of knowledge.
• 5. If you are given no choice other than to accept the task then make sure you communicate in the most appropriate manner.

This should avoid any unpleasant surprises.

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